FAQs

At absolutefooty.com we are committed to making your shopping experience an easy, quick and convenient one. That’s why we have put together these Frequently Asked Questions so that you can shop with confidence.

Ordering

How do I know if my order has gone through successfully?
If you have received the order confirmation email then your order has gone through without issue. If you are unsure please feel free to contact us at customerservice@absolutefooty.com.
   
What communication will I receive after placing my order?
Once you have completed your order you will receive the following communication:

• Order Confirmation – confirms Absolute Footy has received your order and it is being processed.
• Shipped Confirmation – confirms your order has been processed in the warehouse and the parcel has been collected by the carrier and is on its way to you.

When will my order be delivered?
Once your order has been shipped from the warehouse you will automatically receive a shipped confirmation email. Delivery is normally within five working days of receipt of your order.

The item I ordered is now out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order(unless otherwise stated). However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. If this is the case, we will let you know as soon as possible.

Payment

What payment options do you accept?
We accept all major credit cards.

Why has my payment been refused?
For details on why your card was refused, please contact your card issuer.

Can I buy Absolute Footy gift certificates?
Yes, to purchase a gift certificate please click here

What is Barclaycard EPDQ?
EPDQ is a fast, simple, reliable and secure service providing our customers complete peace of mind when purchasing at absolutefooty.com.

• Easy–to–use, customer–friendly payments page
• Fast, simple and secure transactions
• 24/7-transactions in multiple currencies

When will I be charged?
Payment is charged immediately once security checks from your bank issuer have been confirmed.

Privacy & security

Is it safe to shop on absolutefooty.com?
At absolutefooty.com we take your online security very seriously. When you place your order, secure server software encrypts all information you input before it is sent to us.

Full details of how we protect the information you provide us are given below:
As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database.

We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see a closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on our website.

How will you use the information I send you?
We use the information you provide us in the following ways:

To administer your account and to disclose your details to our third party service providers for the purpose of processing your order.

And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers.

What are cookies?
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies for the following reasons:

• To ensure that items are placed into your Shopping Basket and orders are processed correctly.
• To identify you as you travel around our site.
• To provide site usage information which, together with purchase information, will further help us improve and develop the products and services we offer.

Please note:
You will need to ensure your cookies are enabled which will allow you to register your details and to purchase from our site.

Delivery

What are your delivery charges?
To view our delivery charges please click here

Why are there multipal delivery costs for my order?
Absolute Footy work with a number of trusted and established retailers in order to provide constant stock availability for our customers. In some cases multiple items from your order will be distributed from our trusted partners and in this case a seperate delivery cost(s) will be applied. You will have the option to review these delivery costs prior to proceeding to payment.

When will my order be delivered?
Our estimated standard delivery time is 3-5 working days.

Are there any UK addresses where delivery might take longer?
Yes, certain areas such as Scottish Highlands and Islands, offshore locations & Northern Ireland may take longer.

How will my order be delivered?
We will select the most appropriate carrier for your goods to ensure your order is delivered in the best possible way.

What happens if I am out when you deliver?
If you are not available to accept delivery the courier will leave a card to advise that delivery has been attempted. To rearrange delivery, please follow the instructions on the card.

Can I change my delivery address?
No, you can only change your delivery address at the time you are placing your order. Once you have submitted your order we are unable to amend the address.

What if I only receive part of my order?
Some orders for multiple items may be divided into separate parcels which may be delivered at different times. For order enquiries please contact us at customerservice@absolutefooty.com

The product I ordered has arrived damaged what should I do?
Please contact us at customerservice@absolutefooty.com

I have been delivered the wrong product, what should I do?
We are sorry that we sent you the wrong product; please contact us at customerservice@absolutefooty.com quoting your order number and details.

Returns & Refunds

What is your UK refund policy?
You can return most products to us providing they are unused and in a saleable condition within 14 days of delivery for a full refund with limited exceptions.

How do I return an item?
To view our Returns Policy & Process please click here

How long will it take for my refund to be processed?
You should expect to receive your refund within four weeks of us receiving your package; however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Promotion codes

How do I use a promotion code?
Enter the promotion code into the designated field during your checkout process (promotion code is case sensitive).

Please note: The total price displayed at checkout is inclusive of discount (where applicable). Promotional codes cannot be used against handling, delivery charges or gift certificates.

Managing My Details

What is My Account?
My Account is designed to make your shopping experience at absolutefooty.com an easier, quicker more efficient one. You only have to enter your details once and they will be remembered next time you shop. Once you are registered, you can sign up for emails and be the first to hear about all our great offers, new products, special promotions and exciting events.

Do I need to be registered to shop with absolutefooty.com?
You don't have to be registered to browse online, but if you do wish to shop with us you will have to create an account using our simple and easy set up process. Simply click on Create Account at the top of the page and follow the set up instructions. If you have any problems creating an account please contact us at team@absolutefooty.com.

What information will be stored?
Information stored within My Account will be your home address, your email address and your payment details. All the information stored within My Account can be accessed and changed by you at any time.

How do I change my password?
To change your password, click on Sign In at the top of the page and enter your email and original password. Once in My Account click on Option 7: ‘Account details’, enter your new password then confirm new password and click on Update My Details to complete change of password.

Can I change information that is stored in My Details?
Yes, to change any information stored in My Account, Sign In and click on the area that you wish to change and amend accordingly. Once you have finished remember to logout so others cannot access your personal data. Logout closes My Account, but still allows you to browse the site.